Privacy Policy

1. Who is responsible for your data

Delrock, Ankara, Turkey, is the data controller for the personal data described in this notice under Turkey's Personal Data Protection Law No. 6698 (“KVKK”).

You can reach us by email at info@delrock.com.tr or by phone on +90 507 536 21 09.

This page is our information notice under Article 10 of KVKK. It applies to visitors of this website and to customers, prospective customers and business contacts who get in touch with us.

2. What personal data we process

• Identity: your name.
• Contact: email address, phone number, company name and country.
• Request details: the machines, part numbers, quantities and delivery details you ask about, your messages, and any photos, parts lists or other documents you send or upload.
• Technical data: IP address, browser type, date and time and the pages requested, recorded in server logs when you visit the website.

We do not ask for sensitive personal data (such as health data) and ask you not to send it.

3. How we collect it

Directly from you, electronically, when you email us, call us, message us on WhatsApp or use our contact form. The form sends your request, and any files you attach, through this website's server to our mailbox and emails you a confirmation. The website itself does not keep a copy.

Automatically, through the server logs described above and the visitor statistics described under “Cookies and analytics”, when you visit the website.

4. Why we process it and on what legal basis

• Answering your enquiries, confirming part compatibility and preparing quotes, which is necessary to establish a contract with you (KVKK Article 5(2)(c)).
• Delivering orders and providing after-sales and maintenance support, which is necessary to perform that contract (Article 5(2)(c)).
• Keeping commercial and accounting records, which we are legally required to do (Article 5(2)(ç)).
• Keeping the website secure and working which is our legitimate interest and does not override your rights (Article 5(2)(f)).
• Producing anonymous visitor statistics to see which pages, machines and parts interest visitors and to improve the website, which is our legitimate interest (Article 5(2)(f)).
• Establishing, exercising or defending legal claims, when needed (Article 5(2)(e)).

This website has no newsletter or marketing sign-up, and we do not use automated decision-making or profiling.

5. Who we share it with

We share personal data only as far as each purpose requires, with:

• service providers who run our email, website hosting and messaging for us;
• logistics, freight and customs partners, when delivering an order you placed;
• professional advisers such as lawyers and accountants, who are bound by confidentiality;
• courts and public authorities, when the law requires it.

We do not sell personal data.

6. Transfers outside Turkey

This website runs on a server in Turkey, and its visitor statistics are kept on that same server. Some of the other services involved are located, or store data, outside Turkey: WhatsApp conversations are handled by WhatsApp (Meta) under its own privacy terms, and our email provider may store data abroad.

When personal data is transferred abroad, we do so under Article 9 of KVKK: on the basis of an adequacy decision or appropriate safeguards such as the standard contracts published by the Personal Data Protection Authority, or, where a message is sent through such a service at your choice to request information or a quote, as an incidental transfer necessary for handling that request.

7. How long we keep it

We keep enquiry and quote correspondence for as long as needed to answer and follow up your request. Correspondence and documents that form part of our commercial records are kept for the periods required by law, generally ten years under the Turkish Commercial Code. Server logs are kept only for a short period for security purposes.

When the retention period ends, we delete, destroy or anonymise the data.

8. Cookies and analytics

This website does not set tracking, analytics or advertising cookies, so there is no cookie banner. Fonts, images and the video are served from this website itself, and so are the visitor statistics described below, so opening a page does not send your data to other companies.

To count visits we use Umami, open-source visitor statistics software that we run on our own server in Turkey, so the statistics are not shared with any other company. It is designed not to collect personal data: it does not use cookies, does not store IP addresses and does not follow you across other websites. It records the pages viewed and anonymous actions, such as adding a part to the quote list or sending the contact form, together with general information such as browser, device type and country. If your browser sends a “Do Not Track” signal, your visit is not counted.

If you use the quote list, the parts you add are saved in your own browser (local storage) so the list is still there when you come back. It is not sent to us until you send the contact form, and it is emptied when you do, when you remove the parts, or when you clear your browser data. Your language choice is remembered the same way, only in your own browser, if you close the “View in English” suggestion.

If we add cookies that are not strictly necessary in the future, we will ask for your consent first and publish a cookie policy.

9. Your rights

Under Article 11 of KVKK, you have the right to:

• learn whether your personal data is processed;
• request information about it if it is;
• learn the purpose of processing and whether it is used for that purpose;
• know the third parties in Turkey or abroad to whom it is transferred;
• ask for incomplete or inaccurate data to be corrected;
• ask for your data to be deleted or destroyed under the conditions in Article 7 of KVKK;
• ask for corrections, deletions or destruction to be notified to the third parties who received the data;
• object to a result against you that arises solely from automated analysis of your data;
• claim compensation if you suffer damage because your data was processed unlawfully.

If you are in the European Economic Area, you also have the rights given by the General Data Protection Regulation (GDPR), including the right to complain to your local data protection authority.

10. How to exercise your rights

Under the Communiqué on the Procedures and Principles of Application to the Data Controller, you can apply to us: by email to info@delrock.com.tr, sent from the email address you use in your dealings with us; or with a secure electronic or mobile signature.

Please include your name and surname, your Turkish ID number (or, if you are not a Turkish citizen, your nationality and passport or ID number), your address, your email address or phone number, and a clear description of your request.

We will answer free of charge within 30 days at the latest. If answering involves an additional cost, we may charge the fee set by the Personal Data Protection Authority.

If we reject your application, do not answer in time, or you find our answer insufficient, you can complain to the Personal Data Protection Board within 30 days of our answer, and in any case within 60 days of your application.

11. Changes to this notice

We will publish any changes on this page and update the date at the top.